Privacy policy

Last updated: September 28, 2026

This policy explains what information M&M Scales ("we", "us") collects through this website, how we use it, and the choices you have.

Information you give us

When you fill in our contact form or book a consultation, we collect the details you choose to share: your name, business name, email address, phone number (optional) and anything you write in your message.

Information collected automatically

Like most websites, we may use analytics and advertising tools to understand how visitors use the site and to measure our own marketing. Depending on how the site is set up, this can include:

Meta Pixel, which lets us measure visits and enquiries from our Facebook and Instagram ads. Meta may use cookies and receive information such as your IP address, browser details and the pages you visit. See Meta's privacy policy.
Privacy-friendly analytics (such as Plausible), which counts visits without cookies or personal profiles.

How we use your information

To reply to your enquiry and arrange a consultation.
To provide our services if you become a client.
To understand and improve how our website and ads perform.

We do not sell your personal information.

Who we share it with

We share information only with the service providers that help us run the site and our business, such as our form provider, calendar booking tool, email provider and the analytics tools listed above, and only as needed for them to do that work. We may also disclose information if required by law.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and client information for as long as we work together plus any period required for legal or accounting reasons.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you by contacting us through the contact form on our home page. Depending on where you live, you may have additional rights under local law, such as the right to opt out of certain tracking. You can also block or delete cookies in your browser settings, and manage ad preferences in your Facebook and Instagram settings.

Children

This site is intended for business owners and is not directed at children under 13. We do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page.

Contact

Questions about this policy? Reach us through the contact form on our home page.